Refund policy

Returns policy
If, for whatever reason, the customer is dissatisfied with a product bought directly from Blau, the purchase may be exchanged or returned.

To return or exchange an item, please email us at info@blauatelier.com with your order number, details of the item to be returned, and the reason for its return. The customer must inform Blau within 7 days of their intention to return the item. The package must then be shipped within a further 14 days. All shipping costs, duties and taxes have to be paid by sender.

Oscar Torres
Avenida des Vedra 1-3 (San Agustín pueblo)
07839,  Ibiza, Islas Baleares
España

All returned items must arrive unused and in the original packaging. Upon receipt of the items, a full refund will be made – the shipping costs are not refundable– within 30 days.

Damaged items
If any item arrives in a less than perfect condition, please notify us immediately at info@blauatelier.com. We will do our best to remedy the situation as quickly as possible.

The customer should only accept packages without visible signs of wear and tear.  If the customer decides to accept visibly damaged items, this should be noted on the delivery form next to their signature.  If product is found to have been affected, the customer must email us immediately, attaching pictures of both the packaging and its contents. All the original packaging must also be retained. 

The customer must inform Blau within 7 days of their intention to return the item. The package must then be shipped within a further 14 days.